Flow Status & Errors

In this article

• Overview
• How Do Flow Statuses Work

Overview

This article aims to instruct users about Flow statuses and errors that happen within a Flow execution, what they mean, and how they can be remedied. 

How Flow Statuses Work

Flow statuses display the current state of the Flow execution. Flows start as Submitted and go through In Progress and Complete and end in a result status of Success, Skipped, Error or Technical Error. Below is a list of the all the status and their descriptions, one may see when working with Flows in the Chain.io portal:

• Submitted: When data is sent to Chain.io to start a flow, it is marked as Submitted. Flows are processed in the order they're received. If there's a backlog due to throttles, the status remains Submitted until execution begins.
• In Progress: This status indicates the flow is currently processing. Refresh the page after a minute to update.
• Pending Acknowledgement: This status appears when the flow has finished and the data is sent, but the destination hasn't confirmed receipt. The status changes to Success or Error based on the destination's response. If there's no acknowledgment within a set period, it changes to Error.
• Complete: After completing the flow and sending the output, the result is being determined. The status will soon update to a final result.
• Success: The data is believed to be successfully delivered by Chain.io. Review transaction logs for anomalies. If nothing unusual is found, and the receiving system hasn't received the data, contact support with a screenshot.
• Skipped: This status means the flow was triggered, but no action was necessary due to configuration settings. It could be due to incorrect files or specific filtering configurations.
• Error: Indicates a problem with the data and is also known as a logical error. If you get a message about a Logical Fail or another error, log in to the portal with the link provided in that message and check the Summary Message and Events Log for details and attempt to resubmit the Flow.
  Errors such as these usually stem from faulty data (requiring sender correction) or issues on the receiver's end. If unsure about how to remedy this, please send us a Support Request ticket.
• Technical Error: Signifies an issue within Chain.io's processing environment. Contact support immediately if they haven't reached out.

If you are receiving a different kind of error or need help with other aspects of your Flow configuration, please send us a Support Request describing your issue and someone from our support team will get back to you.