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Below is a brief description of our Severity Levels for issues related to the Chain.io Portal and Services. Please choose the appropriate Severity Level for your issue. Severity Level 1 - Needs Immediate attention due to full system outage. Severity Level 2 - System is partially operational but causing immediate problem for customer. Severity Level 3(Default) - Manageable workaround can be found for the moment. Severity Level 4 - Bug fix. Workaround is sustainable but a more permanent solution is preferred.
